An effective Quality Management System (QMS) is vital for any security service to ensure that the services provided meet the highest standards. It provides a structured method for planning, implementing, monitoring and improving processes. A well-implemented QMS minimises risks, increases efficiency and ensures customer satisfaction and employee well-being.
1. integrated management policy of our company
In addition to competitive prices and compliance with all laws and regulations, quality and reliability are our top priorities. Our actions are based on an Integrated Management Policy (IMS), which is constantly improved through internal audits and management reviews.
The management is responsible for the QM system, in particular for
System documentation and organisational changes.
Management review and complaint management.
Planning and evaluation of internal audits.
Compliance with standards and legal requirements.
Our guiding principle is to constantly adapt to the latest health and safety measures and to use target-orientated technology.
2. quality objective customer orientation
The customer is our most important success factor. We pursue the following focal points:
Solution finding: Combination of modern security technology and professional staff.
Assurance: Compliance with all legal and specific customer requirements.
Consistency: Ensuring quality through qualified employees.
Competitiveness: Constant reassessment of our standards.
We actively support our customers in their planning in order to create a long-term relationship and joint success in the market.
3. quality objective employee orientation
Our employees are our most important asset. We create the conditions for the highest level of expertise through:
Open communication: Regular meetings, newsletters and information e-mails ensure transparency right down to the smallest department.
Qualification: Continuous training and education measures.
Motivation: Promoting personal responsibility and commitment through co-operative teamwork.
Equipment: When choosing workwear and equipment, functionality и protection factor is the top priority, not the price.
Every employee is responsible for constantly scrutinising and optimising quality in their area.
4. quality objective Relationship with co-operation partners
In order to fulfil specific customer requirements at all times, we select partners according to strict quality criteria:
Examination: External service providers are checked legally and professionally in advance.
Equality: Partners must fulfil the same requirements as our own employees, including participation in mandatory training courses.
Innovation: We maintain constant contact regarding innovations in safety technology and invite partners to joint workshops.
5. quality target achievement level
We ensure that all the information required to achieve our strategic goals is available. This includes
Regular review of financial and structural requirements.
Integration of all employees in the maintenance of the IMS.
Review of occupational health and safety standards and compliance through internal audits.
Measurability of performance (neutrality, equal opportunities, human rights) via concrete key figures.
The management policy is reviewed annually и учитывает обратную связь от клиентов и третьих сторон.
6. quality objective independence
To ensure neutral quality, our company has a management team (decision-making body) consisting of two members. In the event of disagreements, the administrative management team is consulted in order to make objective decisions. We always remain professional, independent and neutral. We reject any politicisation of services.
7 Our management principles
Better together: Cross-departmental problem solving and active exchange of information (also via video conferencing).
Teamwork: Due to the hazardous situation in the industry, teamwork is an absolute must.
Targets: We define clear objectives in order to make the status of the company and necessary improvements measurable.
Cooperative management style:
Transparency in tasks, competences and responsibilities.
Granting a high degree of personal responsibility.
Constructive criticism and obtaining feedback.
Involvement of employees in business decisions.
